Terms & Conditions
Introduction
We want to give you the best shopping experience, so please take a moment - honestly, it won’t take long - to read about how all this works. It will take you through everything from ordering and paying online to delivery, using the website, and details about us. Thanks very much for reading.
- “KAI COSMATICS TRADING” maintains the http://kaiuae.com Website ("Site").
- “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
- “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”
- ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
- ‘’The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency”.
- ‘’We will not trade with or provide any services to OFAC and sanctioned countries’’
- ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
- ‘’Cardholder must retain a copy of transaction records and http://kaiuae.com policies and rules’’
- ‘’User is responsible for maintaining the confidentiality of his account’’
Address for any returns:
kai natural handmade Cosmetics
Dubai, United Arab Emirates
Trade Licence 859637
At Kai, we pride ourselves on delivering fresh, handmade cosmetics to your door and delivering excellent customer service every time.
We Believe in Excellent Service
We believe our Kai Customer Care team is one of the best around. They work hard to answer your calls and queries, they lovingly pick and pack your parcels and they send them out of the door with the care and attention they'd give to their nearest and dearest. If our service has rocked your world, or if you aren't 100% happy, call our team straight away on (+971) 554650500 or email kai.uae@hotmail.com. We aim to provide high quality service and all feedback helps us to improve each time.
We hope your experience on our website is a happy one, and we always aim to get your parcels posted out as quickly as humanly possible.
Ordering
By placing an order on our website, you agree to give:
Your real name
- Your email address
- Your billing address
- A delivery address (this maybe the same as your billing address)
- A contact phone number (in case we need to speak to you about your order)
If the technology fails us or we make a genuine mistake, your order attempt may be unsuccessful. We will do everything we can to resolve this and aim to put that smile firmly back on your face. Once you have placed an order, you will receive a confirmation email within 24 hours, and then one within 24 hours of your order being dispatched. Depending on which delivery option you've selected, you then have a rough idea of when your next stash of skin and hair care products will be with you. If something is not in stock, we will let you know as soon as possible after the order has been placed.
Once you are ready to check out, you will be directed to the shipping confirmation page where you may select the type of delivery, and the delivery and/or billing addresses.
After placing your order you will receive an automated acknowledgement.
Complaints
If you have a complaint relating to our Terms and Conditions or our products, we will attempt to resolve the complaint using our internal complaints-handling procedure.
Delivery
Standard delivery (AED30) or free standard delivery in the UAE when you spend over AED250 on our products. If you select this option parcels weighing less than 2.5kg will be sent with one of our courier companies, so keep your eyes peeled for your local postie!
Delivery outside of the UAE
We can ship orders to the Gulf and some Arab and Foreign countries from OUR website. The cost of the shipping will be calculated and shown at the checkout but prior placing your order. The delivery cost is determined by a combination of the size and weight of the order and the destination. Shipping costs DO NOT include duty and clearance charges that occurred at the destination and are bearable by the end receiver.
If you decline the cost of shipping as part of the Checkout procedure, then we will not be able to process your order.
Delivery time to overseas destinations will vary depending on the delivery destination. It can take up to 14 days (excluding weekend and Public Holidays) to arrive (Subject to Customs clearance). In the event that your order has not arrived within a reasonable period of time please contact Kai Customer Care Team on (+971) 554650500 or email kai.uae@hotmail.com.
Split delivery
We may split delivery of your order into several parts based on the stock availability. You will not be charged extra for this facility. We will contact you first to discuss this option with you.
Data protection and privacy policy
Any personal information you provide to Kai and from which you can be identified is stored securely and confidentially and will be processed fairly and lawfully in accordance with our privacy notice.
So that we can deliver your order to you, we will provide your details to our couriers and postal service providers that deliver your order.
Events beyond our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes but is not limited to:
Strikes or other industrial action.
Civil commotion, terrorism or threat of, war or threat or preparation for.
Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster.
Disruption to supplies or delivery methods.
Acts of government or regulatory bodies.
Disruption to public or private telecommunications networks.
Occasionally, parcels going overseas may be delayed at customs control when entering your country. This is beyond our control and we cannot be responsible for the late arrival of parcels detained in this way.
Resale
By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these terms and conditions and your agreement with us.
Payment and Security
We do not hold your credit card data. You do not enter any credit card data into the Kai site. When you come to pay for your products you leave our site and your payment is processed through the Adyen secure server.
We accept Visa and Mastercard
Payment will be taken in UAE Dirhams (AED), and if applicable, your card will be charged according to the exchange rate at that time.
You can also telephone your order to us; call (+971) 554650500 to chat to our happy Kai Customer Care team.
You can contact Kai Customer Care Saturday to Friday 9am to 9pm. Public Holidays 10am-5pm. We are closed on New Years Day and Eid Days.
Prices and VAT
Our prices, as stated on our website, are in UAE Dirhams (AED) and include VAT, where applicable. You will be charged in UAE Dirhams even if you don't live in the UAE. We reserve the right to alter prices at any time. Overseas orders may incur bank charges for international transactions. Please note that offers are subject to availability and may end before originally advertised.
Whether you have requested delivery to a UAE address or a non-UAE address, the price paid for the product will usually include VAT at the applicable rate, and the applicable amount of VAT will be shown on your email sales notification. Extra charges and fees may apply for non-UAE destinations, bearable by the end receiver.
Customs
Products delivered to destinations outside the UAE may be subject to taxes, fees, levies or other charges as a result of local legislation or customs formalities and we advise that you check the import charges applicable before ordering Products to be delivered there.
The recipient of the order is responsible for all customs formalities for the import of the Products, and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied. The recipient of the products, not the person placing the order, will receive a separate request for payment of these charges. If you are ordering Products to be delivered to someone else, please ensure they are made aware that they will be responsible for these additional charges.
You (or the recipient of the products if different) will be the importer for all international deliveries of the products. Therefore, before placing an order, it's your responsibility to check that any products ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.
Cancellations and Returns
We aim to dispatch orders within 3-5 working days, so if you want to cancel an order without incurring a cost for returning unwanted items to us, you will need to do it before your order is dispatched. If you do cancel an order, please call us on (+971) 554650500 and let us know during office hours, or via e-mail to Kai.uae@hotmail.com. If you would like to change anything about an order we would recommend that, in the first instance, you give us a call on (+971) 554650500 or email us at kai.uae@hotmail.com to avoid having to pay for delivery again.
You have a legal right to cancel a contract which starts from the date we confirm your order has been dispatched, which is when the contract between us is formed. Before the products have delivered to you.
To cancel a contract, please contact us in writing to tell us by sending an email to kai.uae@hotmail.com or by sending a WhatsApp message on (+971) 554650500 . You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by email or message, then your cancellation is effective from the date you sent us the email or the message to us. You need to inform us of your decision to cancel before one hour cancellation period has expired.
Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible and in any event no later than two days after the day you inform us of your right to cancel. You can return products by sending them to our Returns Address below. Unless the products are faulty or not as described, you will be responsible for the cost of returning them to us. You have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.
If you cancel a contract within the one hour cancellation period, you will receive a full refund of the price you paid for the products and any applicable delivery charges you paid for. You will not be refunded for any costs you have incurred for returning the products to us. we will process the refund due to you within 10-45 calendar days depends on the issuing bank of the credit card or debit card used by you to pay for the products.
We have a legal duty to supply products that conform with the descriptions and specifications in the contract between you and us. As a consumer, you will always have legal rights in relation to products that are faulty or not as described which are not affected by your cancellation rights above. If you have returned the products to us because they are faulty or mis-described, we will refund the price of a defective product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
Details of your legal right to cancel and an explanation of how to exercise it are provided in the confirmation of dispatch.
Returns Address: Kai nature Handmade Cosmetics
Dubai, UAE
+971554650500
In the event of a damaged parcel
We're very sorry if the Lush products you looked forward to receiving have arrived damaged. We do our best to pack them safely, but even the most lovingly prepared parcel can get dropped or jostled en route to your house. If you send these products back to us within two days of receiving them, we will offer you an exchange where possible, or a full refund after we have received the return. In this case, we will pay for the postage of sending these items back to us. Nothing in these Terms and Conditions affects your statutory rights. to find out if this is possible, please call (+971) 554650500 or This applies to the UAE only.
VAT Queries
Delivery costs will be added to your order and the final total will include VAT at the applicable rate calculated on your products and the cost of delivery. For orders outside the UAE, local authorities in your country may impose their own duties or taxes on incoming parcels. We are not responsible for any such charges.
Your Statutory Rights
Nothing in these terms affects your statutory rights.
Variation
We may vary these terms from time to time. If we do we will replace these terms on our website with our new terms.